Frequently Asked Questions
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Q: What are your hours? A: The rental department is open from 8am to 6 pm PST Monday - Friday. The sales department is open from 9 am to 6 pm PST Monday - Friday. We are not open on weekends, but we offer 24/7 emergency tech support to our rental customers. You will need call after hours to get this phone number from our answering system. Q: How can I pay? A: Here in our store, we accept all major credit cards, cash, checks, and wire transfers. If you are a first time customer and want to use a credit card for a purchase of $500 or more, you will need to fill out a credit card authorization form and fax or mail it to us along with a copy of your driver's license and the front and back of the credit card you will be using. You can download the credit authorization form here. For online customers, we only accept credit cards issued in the United States and Canada. Wire transfers are mandatory for all other international customers. Q: What about tax? A: All sales done within the state of California are subject to sales tax. There is no sales tax charged to customers outside the state of California. All repairs are subject to sales tax, regardless of destination. If you are ordering from out of state, but having something shipped in state, the order is subject to sales tax. Q: Where do you ship? A: Anywhere that can receive Fed Ex, UPS, DHL, or Airborne Express. We cannot ship to PO Boxes due to the policy of the mail carriers. Q: Can I pay with a credit card for international orders? A: No. Except for Canada, we only accept wire transfers as method of payment for international orders, and there is a $30 fee. If you are an international customer, please call us at 323-876-7525 to discuss your order and obtain our wire transfer details. Q: Are there any products you cannot ship internationally? A: Yes. Some manufacturers prohibit us from selling and shipping their produts to foreign countries. These companies include: Lectrosonics, Motorola, Sound Devices and Schoeps. Also please note, Lectrosonics products in blocks higher than 29 are not available at Coffey Sound. Q: Can I be set up on an account? A: You can request an account application by calling 323-876-7525, faxing us at 323-876-4775, or emailing us at sales@coffeysound.com with your request. Once you've sent back the application, accounts usually take 5-7 business days to set up. Not everyone is guaranteed a credit account. Q: Is there a cutoff time for overnite delivery? A: Yes: 2:00 pm Pacific Standard Time. Anything after that time may be subject to a rush fee of $20. If we have to order or drop ship the item from a manufacturer, the cutoff time may vary due to the locations of manufacturers in the country, as well as those manufacturers' own cutoff times. It is always best to call us ahead of time if you're unsure about shipping times. Q: What is your return policy? A: Coffey Sound will take returns on items within 30 days of the original purchase date. Items must be in new condition. "New Condition" is to be determined by Coffey Sound. Items must be accompanied with the original receipt. The return will be issued the same way the item was paid for. For example, if an item was paid for with a credit card, then the credit will be issued to the same credit card that was used in the original purchase. Cash for cash, and so on. For an item that is defective in any way, please see the manufacturer's warranty.
If an item made by Coffey Sound is defective, the customer has 5 business days to let
us know so Coffey Sound can repair or replace the defective item. Charges may apply for
items after 5 days. |
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